Privacy policy.

Privacy Policy

Effective Date: 4.9.25

The IVF Support Space (“we,” “us,” “our”) is committed to protecting your privacy and the confidentiality of your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and ethical requirements relevant to counselling practice.

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide counselling, hypnotherapy, and related support services. This may include:

  • Your name, contact details, and demographic information

  • Sensitive information such as health history, reproductive background, emotional wellbeing, and therapeutic notes

  • Payment details for billing purposes

Information may be collected directly from you via forms, bookings, emails, or during counselling sessions.

2. Use and Disclosure of Personal Information

We use your personal information to:

  • Provide counselling and therapeutic services

  • Maintain accurate client records

  • Manage bookings, billing, and communication

  • Comply with legal and professional obligations

We do not share your personal information with third parties unless:

  • You provide written consent

  • It is required by law (for example, where there is a serious risk of harm to yourself or others, or when subpoenaed by a court)

  • It is necessary for emergency services to protect life or safety

3. Storage and Security

We take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Client records may be stored electronically and are protected by secure passwords, encryption, and restricted access. Paper records, where used, are kept in locked storage.

4. Access and Correction

You may request access to the personal information we hold about you. We will provide access unless there is a valid reason under the APPs to withhold it. You may also request correction if you believe the information is inaccurate or incomplete. Requests can be made in writing via the contact details below.

5. Confidentiality in Counselling

All counselling sessions are confidential. Limits to confidentiality apply only where:

  • There is a risk of harm to yourself or others

  • There is a legal obligation to disclose information (e.g., child protection concerns)

  • Disclosure is otherwise required by law

These limits will be discussed with you at the commencement of services.

6. Website and Online Services

When you visit our website, we may collect standard analytics information (such as browser type, IP address, and pages visited) to improve our services. If you subscribe to newsletters or book online, we may collect your contact details. Third-party services (such as payment processors or email providers) are bound by their own privacy policies.

7. Complaints

If you believe your privacy has been breached, please contact us using the details below. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For privacy-related questions, requests, or complaints, please contact:

Adele O’Connor
Founder, The IVF Support Space
Email: adele@ivfsupportspace.com
[Website URL]